Free Vista Upgrades Slow To Arrive

“Julie Marto of Medfield, Massachusetts, purchased a Dell Inspiron notebook running Windows XP last October. Through a program called Express Upgrade, she was promised a free copy of Windows Vista when the operating system became commercially available. It’s been five months since Vista went on sale January 30. Marto is still waiting and steaming mad.”I’ve done everything I can to get my Vista upgrade including e-mailing a request to Michael Dell himself,” Marto says. She says she never received a reply from Michael Dell.”

“ModusLink, which is processing Vista upgrade requests for people who bought Acer, Fujitsu, Gateway, HP, and Toshiba computers, says the company is very sensitive to the fact that customers are frustrated. “We are doing the best we can,” says Christine Pothier, the company’s marketing communications manager.

When PC World spoke to Pothier in early April she said the issues with handling extremely large volumes of Vista upgrade requests had been remedied by hiring extra staff. She now says that new issues are delaying shipment of some Vista upgrade discs.”

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